Questions About OneUp
General
Yes, OneUp is universally formulated to suit all skin types. Dermatologist-tested and crafted with care, it's designed to adapt to your unique skin needs. For personalized advice, contact us at support@got1up.com.
We stand behind the quality of OneUp. If you’re unsatisfied with your purchase, we accept returns of unopened and unsealed products within 30 days of receipt. Please refer to our Returns & Refunds page for details on processing a return.
Our subscription service ensures you always have OneUp. Choose your delivery frequency, and we'll take care of the rest. Modify or cancel anytime—no strings attached, just skincare simplified.
Product Science
OneUp harnesses advanced skincare science to combine multiple benefits in one simple step. Our formula is enriched with active ingredients to hydrate, protect, and rejuvenate your skin.
Yes, each ingredient in our all-in-one cream is selected based on scientific evidence of its effectiveness and compatibility with other components for maximum benefit.
Our versatile formula is designed to adapt to and support the natural balance of all skin types, providing benefits whether your skin is dry, oily, or combination.
Subscriptions
Absolutely. You can customize the delivery schedule to match your usage, ensuring you always have OneUp when needed, without surplus.
You have complete control over your subscription. Pause anytime for any reason, and resume whenever you're ready.
No, there's no minimum commitment. You can subscribe for as long or as short as you like. Our goal is to adapt to your lifestyle, not vice versa.
Returns and Exchanges
Unopened items with intact seals can be returned within 30 days of receipt. Unfortunately, we cannot accept returns on opened or unsealed items.
If you need to exchange a product for any reason, please contact our customer service team, and they will be happy to assist you with the exchange process.
Once we receive your returned item, we process it within 5-7 business days. Refunds typically reflect in your account within a few business days, depending on your bank.